Boyd Independent School District

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New Parent Portal Support

To obtain your students Portal ID number, please contact their campus PEIMS clerk.
 
Elementary: Gabby Lara
 
Intermediate & Middle School: Fancy Nelson
 
High School: Dawn Cate
 
Ascender Parent Portal Troubleshoot
  • Parents will use the same account information (User Name & Password) they used for txConnect.

 

  • Supported Browsers:  Firefox, Safari, Google Chrome

 

  • Browsers Issues:  Sensitive to browser settings

 

  • Update browser to latest version

 

  • Parent cannot see the menu (browser page zoom set to 75% or less)

 

  • Alerts may be reset to OFF after the migration.  Parents will need to go to Alerts > Set Alerts and verify the alerts are setup per their requirements.

 

  • The email address associated with the Parent Portal account must also be entered on the student’s Contact tab for alerts to function (?); parent must verify their email address on the My Accounts page.

 

  • Parent cannot verify email address……they need to check both their Junk and Spam folders for the verification message.

 

  • If parent receives message “Something went wrong with your request”, they district must delete the account and have the parent register for a new account.

 

  • New Account – email address is REQUIRED

 

  • All students associated with the parent account must have the same email address on the Contacts tab in Registration.

 

  • Mobile App does not work with ASCENDER Parent Portal.
 
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